Shipping Policy

Master Air Tool ships to worldwide locations including EU countries and other international destinations.

Master Air Tool Ltd uses shipping carrier mainly through Fedex and USPS, however, we also use UPS, Fedex, and DHL or other contracted shipping companies from time to time. The online system will generate the best shipping rate. If you choose free shipping option, we will choose different shipping carrier we work with to ship to you. All orders are shipped within 14 working days from receipt of your order. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Production & Shipping Lead Time:

Most tools are made once the order is received excluding some items are pre-build. There is a production lead time of 10-12 business days before shipping out. The shipping time frame takes 3 business days to east and west coat, 2 business days to central states. For international locations outside of the USA, the shipping time frames range from 3 - 5 business days. Please be advised that business days means that it does not include weekend ( Saturday and Sunday). In most cases we are able to ship your items much sooner. Experience has taught us it is best to under-promise and over-deliver the majority of the time while allowing some leeway for those situations where delays do occur. For pre-build items, it takes 1-2 business day for packaging preparation and 2-4 business days to arrive your destination within USA, and 2-5 business days to arrive international destinations.

How Much Does It Cost To Ship?

Master Air Tool Ltd Co offers domestic free ground shipping with real time rate on other shippers. For International shipping, we offer international flat rate shipping via DHL or available shippers in your country. The shipping chart below list how we charge shipping charges.

Shipping Chart

Region	Cost
USA and Territories	Free Fedex Ground Shipping to Continental USA Free USPS Priority Mail to PO/APO/FPO Box, Alaska and Hawaii Other Shipping options available during checkout
South America	International Flat Rate: $45 / DHL Express or Others
International Free Shipping Zone	Free Shipping ! Canada, UK, Germany, France / DHL Express or Others
European Union & India	International Flat Rate: $65 / DHL Express or Others
Middle East	International Flat Rate: $65 / DHL Express or Others
Asia & Russia	International Flat Rate: $45 / DHL Express or TNT or Others

May I use my own shipper account?

Currently, for personal,government and veteran account, we do not honor third party account for shipment. If you open a business, general reseller and stock distributor account with us, you may use your own shipment account. All shipment are dispatched from Hot Springs, AR. unless otherwise specify in the invoice.

Import Tax and Custom Clearance

If you are residing or the shipping destination is outside of United States, and Taiwan, you are liable to pay for import tax. In most cases, our shipping carrier will bill you the amount of import tax they pay to the custom.

Discounted Flat Rate Shipping For International Destinations

To honor international community, we have discounted international flat rate shipping available from Min. USD$35 up to Max. USD$200. If you order 100 pcs of tools, your international shipping charge will only be Max. USD$200 or lower. Please checkout the order as usual. And the shopping cart will display the discounted shipping rate charge for you.

Air Tool Drop Shipping To Your Customers

We can prepare shipping label with your company's name and put your own invoice or packing list in the package as long as you prepare the required document and advise us what to do with the package. All you have to do is leave us comment to request drop shipping to your customer directly and specify your customer's shipping address during checkout process.

Master Palm pneumatic tools online store ship worldwide. Master Air Tool Ltd uses shipping carrier mainly through USPS, however, we also use UPS, Fedex, and DHL or other contracted shipping companies from time to time.The online system will generate the best shipping rate and we will choose different shipping carrier we work with to ship to you.