Master Palm pneumatic tools online store ship worldwide. Master Air Tool Ltd uses shipping carrier mainly through Fedex and USPS, however, we also use UPS, Fedex, and DHL or other contracted shipping companies from time to time. The online system will generate the best shipping rate. If you choose free shipping option, we will choose different shipping carrier we work with to ship to you.

How long does it take to receive my order?

Generally, we ship out the item within 7-9 business days. For continental USA destination.  it takes 2 - 3 business days via USPS priority mail and 2-5 business via Ground to arrive your facility or your designated shipping destination depends where you are located in the USA. We ship directly via USPS priority mail for international orders. Therefore, we also ship to PO Box/ APO/ APE destinations. Distributors might have longer wait time to receive its order based on the order quantity.

All shipment are insured and possible required purchaser's signature depending on the shipping address (Military Addresses will not require purchaser's signature) . Please be advised that our online cart system displays the estimated order arrival time frame and the exact shipping charge for domestic and international shipping charges. If you place the order with next day delivery, the item will not arrive the next business day after you place the order, the item will arrive the earliest time frame AFTER 7-9 BUSINESS DAYS from the 1st day after the date you place your order in our store.

All purchase shall keep original packaging including outer box for at least 30 days in case tools are damaged during shipment and it will comply UPS and USPS insurance claim policy. Without the original packaging, if the tool become defected at first 30 days, we will not be able to pay for return shipment for you.

All shipment are insured and possible required purchaser's signature depending on the shipping address (PO Box and Military Addresses will not require purchaser's signature) . Please be advised that our online cart system display the estimated order arrival time frame and the exact shipping charge for domestic and international shipping charges. If you place the order with next day delivery, the item will not arrive the next business day after you place the order, the item will arrive the earliest time frame as listed in the estimated arrival time frame. All purchaser shall keep original package for at least 30 days in case tools are damaged during shipment and it will comply UPS insurance claim policy. Without the original packaging, if the tool become defected at first 30 days, we will not be able to pay for return shipment for you.

May I use my own shipper account?

Currently, for personal,government and veteran account, we do not honor third party account for shipment. If you open a business, general reseller and stock distributor account with us, you may use your own shipment account. All shipment are dispatched from Hot Springs, AR. unless otherwise specify in the invoice.

How much does it cost to ship to my destination?

USA Destination
Currently, all shipment to continental USA destinations are free via USPS priority mail if you order over $250. We reserve the right to choose the carrier for free shipment. We use online real time shipping rate calculation. You will know how much the shipment charge will be at the time during your checkout process. You may also use "Shipping Estimate" in the cart view to preview the shipping rate prior to checkout.

International Destination
We use online real time shipping rate calculation during your checkout process.

Import Tax and Custom Clearance

If you are residing or the shipping destination is outside of United States and Taiwan, you are liable to pay for import tax. In most cases, our shipping carrier will bill you the amount of import tax they pay to the custom.

For U.S. Destination Excluding Alaska, Hawaii and Guam

The estimate shipping time provided by the carrier is from 3 ~ 5 days depending on which Carrier we use at the time of shipment dispatch.
For International Destination, Canada, Mexico, and Offshore U.S. states and Territory

The estimate shipping time provided by the carrier is from 3 ~ 14 days, usually the shipment arrive the custom port of destination from 3 ~ 5 days, however, due to custom clearance, the arrival time may vary. You are liable to pay for import tax and custom duties if you are residing outside of United States, U.S. territory.
P.O. Box / APO/ APE Destination

We also ship to P.O./ APO / APE box insured. All shipment to those destination is handled directly by USPS since it is the only mailing service that can deliver to PO Box.

Discounted Flat Rate Shipping For International Destination

To honor international community, we have discounted international flat rate shipping available from Min. USD$35 up to Max. USD$200. If you order 100 pcs of tools, your international shipping charge will only be Max. USD$200 or lower. Please checkout the order as usual. And the shopping cart will display the discounted shipping rate charge for you.

Air Tool Drop Shipping To Your Customers

We can prepare shipping label with your company's name and put your own invoice or packing list in the package as long as you prepare the required document and advise us what to do with the package. All you have to do is leave us comment to request drop shipping to your customer directly and specify your customer's shipping address during checkout process.

Master Palm pneumatic tools online store ship worldwide. Master Air Tool Ltd uses shipping carrier mainly through USPS, however, we also use UPS, Fedex, and DHL or other contracted shipping companies from time to time.The online system will generate the best shipping rate and we will choose different shipping carrier we work with to ship to you.