How long does it take to receive my order?We usually ship out your item within 8-10 business days and it takes 2-5 business days based on the shipping carrier you choose to deliver your order.
Can you ship to another location different from my billing address?
Yes. When you checkout your order, please provide the different shipping address different from your billing address.
Do you have a store where I can go and pick up the tool?
Currently, Master Palm pneumatic air tool products are only sold online. All orders can only be fulfilled through mail delivery.
The tool specification I am looking for is not listed online, can you customize the tool specification for me?
Yes, within allowable range. Most of time we are able to adjust the free speed within the allowed range. For torque air tools, we are unable to adjust the torque for you at this time.
Do you provide drop shipping service?
Yes. We can ship to your customer directly. Just specify different shipping address. You may also provide us your own packing list and shipping instruction. We can only ship either USPS priority mail with signature confirmation or UPS ground for USA destination.
Do I have to pay for import tax or custom duty if I am within USA?
Do I have to pay for import tax or custom duty if I am outside of the USA?
Yes. If you are located outside of the USA, you will have to pay for import related fees to the customs, they are usually called import tax or custom duty.
Do you offer credit terms?
Yes, for business, general reseller and stock distributor account, currently we offer easy approval credit terms via Behalf.com for up to 150 Days financing option with interests charged by Behalf.com. We offer 5% store credit rebate if you use our business purchase financing successfully.
Please be advised that to open an account with Behalf.com, applicant's personal credit will be checked and it will create a hard inquiry on your personal credit report. If you are approved, you will be assigned a credit line.
Each order has to be approved for business purposes and pay via behalf.com after you place an order with us and before the order is shipped. Please be advised that, if the payment status is at pending status on Behalf.com, we will not be able to ship out your orders until Behalf.com approve your financing option.
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